Refund policy

Returns and Exchanges
To initiate a return or exchange, please email us at info@nouvelkids.com. Items sent back without prior authorization will not be accepted.

Exchanges
As a small business, we only offer exchanges or refunds for items that are damaged or faulty. All exchange inquiries should be directed to info@nouvelkids.com.

Refunds
Refunds are only issued for faulty items within 7 days of receipt. For all refund inquiries, please email us at info@nouvelkids.com.

Order Cancellations
To cancel an order, contact us at info@nouvelkids.com as soon as possible. If your order has already been dispatched, we will not be able to intercept it.

Sale Items
Sale items will not be accepted for return, exchange or credit note. 

Credit Notes
A credit note is available for your original order amount (excluding postage) valid for 12 months. We will email you a unique code issued as a gift card to be entered upon checkout.